To be able to monitor the quality and performance of security services provided at each assignment location, Key Performance Indicators are agreed and detailed via 'Security Service Criteria & Performance' systems documentation. The criteria and performance elements are established precisely and specifically for each assignment, and are unique for any particular location.

The Security Service Criteria & Performance document is completed and reviewed every monthly meeting, and attached to the report for the inspection period in question. It is vitally important that in addition to ongoing supervisory and management visits to client premises, regular planned meetings take place between senior BHPSS Ltd management staff and client representative(s) in order to establish that the criteria for the various items of performance and quality standards are being met.

Following each meeting we formulate a report based upon the previous month's activity, minuting individual items and any action taken or required. A maximum period of one month is set for the rectification of any outstanding issues. Operations Quality Inspectors undertaking regular supervisory visits to assignment locations utilize 'Quality Site Audit Reports' which determine all elements of the service and standards laid down.

This systematic management procedure ensures that all vital functions are closely monitored and that all staff are performing correctly, safely and within the standards as expected and predetermined by both our clients, and ourselves.

Buxton & High Peak Security Services Ltd holds SIA approved contractor status for the provision of Security Guarding and Key Holding services.