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BHPSS Ltd Security’s Quality Management
System is designed to ensure that our clients receive service of the highest
standards at all times.
Our Total Quality Management policy centers
around:
Security Service Criteria & Performance
In order that we may monitor the
quality and performance of security services provided at each assignment
location, Key Performance Indicators are agreed and detailed via 'Security
Service Criteria & Performance' documentation. The criteria
and performance elements are established precisely for each assignment and
are unique to the particular location. The Security Service Criteria &
Performance document is completed at each period meeting and attached to the
report for the period in question.
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Professional manned guarding - one of our managed
sites... |
Meeting Agenda/Period Report
It is vitally important that in
addition to ongoing supervisory and management visits to your premises,
regular planned meetings take place between senior BHPSS Ltd management
staff and your representative/s in order to establish that the criteria for
the various items of performance and quality standards are being met. After
each meeting we formulate a report based upon the previous period activity
minuting individual items and action taken/required.
Site Quality Audit
Operations Supervisors undertaking
regular supervisory visits to assignment locations utilize 'Quality Site
Audit Reports' which determine all elements of the service and standards
laid down. This systematic check procedure ensures that all vital areas are
closely monitored.
Training Modules
Whilst all security operatives receive
induction training, it is vitally important that ongoing assignment training
takes place, in order that security staff become totally orientated and
familiar with assignment duties and systems you may require them to
undertake. To this end we routinely produce training modules in the form of
'Security Officer – Task Document', which motivates individuals to both
learn and positively carry out various practical activities whilst being
monitored by senior officers. Full records are maintained on each
assignment.
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